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๐Ÿ“œ Legal Document

Terms of Service

Effective: January 1, 2025  ยท  Last updated: January 1, 2025  ยท  Version 1.0
Important โ€” Please Read By downloading or using NeuroAmaze you agree to these Terms. NeuroAmaze is a wellness tool and is not a substitute for professional mental healthcare. If you are experiencing a mental health crisis, please contact the 988 Suicide & Crisis Lifeline (call or text 988) or go to your nearest emergency room.
Table of Contents
  1. Acceptance of Terms
  2. Description of Service
  3. Medical Disclaimer
  4. Account Registration
  5. User Conduct
  6. Subscription & Payments
  7. Intellectual Property
  8. Privacy & Health Data
  9. Disclaimer of Warranties
  10. Limitation of Liability
  11. Indemnification
  12. Governing Law & Disputes
  13. Termination
  14. Changes to Terms
  15. Contact

1. Acceptance of Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("User," "you," or "your") and NeuroAmaze, Inc. ("NeuroAmaze," "we," "us," or "our") governing your use of the NeuroAmaze mobile application, website, and related services (collectively, the "Service").

By creating an account, downloading the app, or using any part of the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are under 18 years of age, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

2. Description of Service

NeuroAmaze provides a suite of mental wellness tools including:

  • Evidence-based Cognitive Behavioural Therapy (CBT) exercises and a structured 30-day programme
  • Mood tracking, sleep coaching, and symptom logging
  • Voice journaling with on-device AI processing
  • Mental health self-assessment tools (PHQ-9, GAD-7, and others)
  • Medication reminder and adherence tracking
  • Guided breathing, sounds library, and yoga sessions
  • AI-powered wellness insights (local rules engine; optional cloud AI with explicit consent)

The Service is intended for personal, non-commercial use only.

3. Medical Disclaimer

Not a Medical Device or Healthcare Provider NeuroAmaze is a general wellness and self-help application. The information, content, and features provided through the Service are for informational and educational purposes only and are not intended as a substitute for professional medical advice, diagnosis, or treatment.

Specifically:

  • NeuroAmaze is not a licensed healthcare provider and does not provide medical, psychiatric, psychological, or therapeutic services.
  • Mental health assessments (such as PHQ-9 and GAD-7) available through the Service are self-assessment screening tools only and are not clinical diagnoses.
  • AI insights generated by the Service are informational suggestions and should not be acted upon as medical advice.
  • Always seek the advice of a qualified mental health professional for any questions about your mental health condition. Never disregard professional advice or delay seeking it because of something you read or saw in this app.
  • If you are experiencing a mental health emergency, call 988 (US Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room immediately.

4. Account Registration

To access most features, you must create an account using your email address and a password. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your password and immediately notify us of any unauthorised access
  • Be responsible for all activities that occur under your account
  • Not share your account with any third party
  • Not create more than one account per person

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

5. User Conduct

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable regulations
  • Attempt to gain unauthorised access to any part of the Service or its servers
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Upload or transmit viruses, malware, or other malicious code
  • Use the Service to harass, abuse, or harm another person
  • Misrepresent yourself or impersonate any other person or entity
  • Collect or harvest any personal data of other users
  • Use automated bots, scrapers, or other automated means to access the Service

6. Subscription & Payments

6.1 Free Tier

NeuroAmaze offers a free tier that includes access to core features including daily check-in, mood tracking, breathing exercises, and the 30-day CBT programme.

6.2 Premium Subscription (if applicable)

Certain premium features may require a paid subscription. Subscription terms, pricing, and features will be presented to you before purchase. By subscribing, you authorise us to charge your payment method on a recurring basis according to the plan you select.

6.3 Refunds

Subscriptions purchased through the Apple App Store or Google Play Store are subject to those platforms' refund policies. Please contact Apple or Google directly for refund requests. For direct purchases, contact support@neuroamaze.com within 14 days of purchase.

6.4 Cancellation

You may cancel your subscription at any time through the App Store or Google Play. Access continues until the end of the current billing period.

7. Intellectual Property

The Service and all content, features, and functionality (including but not limited to all information, software, text, graphics, logos, images, and audio) are owned by NeuroAmaze, Inc. and are protected by intellectual property laws.

You retain ownership of the personal content you create within the app (journal entries, mood data, etc.). By using the Service, you grant NeuroAmaze a limited, non-exclusive licence to store and process your content solely to provide the Service to you.

You may not reproduce, distribute, modify, or create derivative works of any part of the Service without our prior written consent.

8. Privacy & Health Data

Your privacy is fundamental to NeuroAmaze. Our collection and use of health and personal information is governed by our Privacy Policy, Consumer Health Data Privacy Notice, and โ€” for California residents โ€” our CCPA Notice.

Key commitments:

  • We never sell your personal information or health data
  • Health data is encrypted at rest (AES-256) and in transit (TLS 1.3)
  • Voice recordings are processed on-device by default
  • You can export or delete all your data at any time

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, NeuroAmaze disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

NeuroAmaze does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information provided through the Service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NEUROAMAZE, INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

NeuroAmaze's total liability to you for any claim arising from or related to the Service will not exceed the greater of (a) $100 or (b) the amount you paid to NeuroAmaze in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless NeuroAmaze, Inc. and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your use of the Service in violation of these Terms
  • Your violation of any applicable law or regulation
  • Your infringement of any third-party intellectual property or other rights

12. Governing Law & Disputes

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

12.1 Informal Resolution

Before initiating any formal dispute, you agree to first contact us at legal@neuroamaze.com and allow 30 days for informal resolution.

12.2 Arbitration

Any dispute not resolved informally will be resolved by binding individual arbitration under the JAMS Streamlined Arbitration Rules, conducted in San Francisco, California, unless you opt out of arbitration by notifying us in writing within 30 days of first agreeing to these Terms.

12.3 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND NEUROAMAZE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

13. Termination

You may terminate your account at any time from Settings โ†’ Delete Account. Upon termination, your right to use the Service ceases immediately and your data will be deleted within 30 days in accordance with our Privacy Policy.

We may suspend or terminate your access to the Service immediately, without notice, if you breach these Terms or if we determine that your use of the Service poses a risk to other users or to NeuroAmaze.

14. Changes to Terms

We may update these Terms from time to time. We will provide notice of material changes by posting the updated Terms in the app and/or emailing you at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not accept updated Terms, you must stop using the Service and delete your account.

15. Contact

NeuroAmaze, Inc. โ€” Legal Team

๐Ÿ“ง General: legal@neuroamaze.com

๐Ÿ“ง Privacy: privacy@neuroamaze.com

๐Ÿ“ง Support: support@neuroamaze.com

๐Ÿข NeuroAmaze, Inc., 123 Wellness Drive, San Francisco, CA 94105

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